You will find additional information regarding this topic in our Knowledge Base article here: Supported manufacturers for remotely controlling Android devices In case there is an add-on available for the Android device you want to control remotely using the QuickSupport or Host app, the device will ask you to download the add-on, which will allow you to remote control the device.The Universal add-on has been created to cover the devices that have no dedicated add-on in terms of remote control compatibility and to allow you to remotely control these devices. How to download and install the Universal Add-OnTo activate the Universal add-on on your device please follow these steps:1. Get started with the Universal Add-On Background informationSome Android devices show the message This device supports screen sharing only. This is because not all Android devices manufacturers are/ were compatible with our remote control solution, as a tailor-made add-on is required for each device/manufacturer. GeneralThis article applies to TeamViewer users using the QuickSupport or Host App to control Android devices running Android 7 or newer remotely.To control an Android device remotely, you need the TeamViewer QuickSupport or Host App a dedicated add-on for each device/manufacturer installed on the Android device.To control Android devices remotely that do not have such an add-on, you can use the Universal add-on, that has been created to cover all devices with no dedicated add-on.📌Note: The Universal add-on is only available for devices running the TeamViewer QuickSupport or Host App and Android 7 (or newer). Universal Add-On for Android - TeamViewer Support
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